30 Things We Do Better
We are waiting imminent finalisation of our international ISO 27001 accreditation.
This means that we are very serious about YOUR data privacy and security.
Accreditation means we are regularly, independently audited to prove we have the processes and people to implement systems that are managed securely, designed to prevent breaches and ensure YOUR data is treated with respect.
Accreditation also means that we are continuously improving these systems.
Accreditation is measured against the International Security Standards. It insists that Internal data and data submitted/ acquired from customers and suppliers must be handled securely.
Here’s something to consider: if THEY cause a problem with your network that causes you to be down for hours or days or to lose data, who’s responsible? Here’s another question to consider: if one of their technicians gets hurt at your office, who’s paying? In this litigious society we live in, you better make sure whomever you hire is adequately insured with both errors and omissions insurance AND workers compensation insurance – and don’t be shy about asking to see their latest insurance policies! Bottom line; make sure the company you are hiring has proper insurance to protect YOU. Sensible Business Solutions has $10 million of up to date Professional Indemnity Insurance at all times.
True Story: A few years ago Geek Squad was slapped with multimillion-dollar lawsuits from customers for bad behaviour by their technicians. In some cases, their techs where accessing, copying and distributing personal information they gained access to on customers’ PCs and laptops brought in for repairs. In other cases, they lost a client’s laptop (and subsequently all the data on it) and tried to cover it up. Bottom line: make sure the company you are hiring has proper insurance to protect YOU.
We answer our phones “live” from 8:30 a.m. to 5:30 p.m.
Also, all clients have automatic access to emergency after hours support if a problem arises, including weekends. Why? Because many of the Business Owners, CEOs and executives we support, work outside normal hours and find it to be the most productive time they have. If they cannot access their computer network AND can’t get hold of anyone to help them, it’s incredibly frustrating.
Our technicians are trained to have the “heart of a teacher” and will take time to answer your questions and explain everything in simple terms. Just look at what Scott Clark from AMS Labs had to say:
“Our situation really brought home the importance of having a company like Sensible managing our IT network. Their knowledge, experience and care are second to none.”
All of our clients have a dedicated Chief Information Officer (a virtual IT Manager) who acts as your advocate and ensures that your business plans are understood and implemented the way you want.
We conduct regular review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive with these meetings.
Most projects are fixed priced and guaranteed to be completed on time, in writing.
This is important because many unethical or incompetent computer guys will only quote “time and materials”, which gives them free reign to charge you for their inefficiencies or variations as well as take as much time as they want on completing a project.
Our range of services includes:
- Recommendation, Supply and Installation of Network and PC hardware and software
- Ongoing commitment to Network and PC Support and optimisation
- Security Audits and Penetration Tests
- Disaster Recovery Systems
- Internet Domain Name Services
- Antivirus and Anti-spam solutions
- “Cloud” Integration
- “Cloud” Solutions like virtual servers and desktops or Office365
- Optimised Printer Management and Cost Reduction/Recovery systems and Consumables
- Internet Connection Services
- Mobile SmartPhones, iPhones, tablets, etc.
- Voice and data plans for mobile and fixed lines
- VOIP telephone systems
- Software Development – we have a fulltime division on staff
- Network Relocation Project Management
- Data and Telephone cabling
- ID Card Management Systems and consumables
This means that there is no “buck passing”. We can take responsibility and co-ordination for everything. It also means that you get full and continual understanding of your entire unique business and how everything must fit together properly.
It also means you only have 1 contact point to manage.
Maintenance of your Network:
All clients have access to this in electronic form at no additional cost. We also perform continuous updates on this material and make sure certain key people from your organisation have this information and know how to use it, giving you complete control over your network.
Side Note: You should NEVER allow an IT person to have that much control over you and your company. If you get the sneaking suspicion that your current IT person is keeping this under their control as a means of job security, get rid of them (and we can help to make sure you don’t suffer ANY ill effects). This is downright unethical and dangerous to your organisation, so don’t tolerate it!
Backup and Disaster Recovery:
Technical Expertise and Support:
We also include SensibleBoostTM which is our internet system which guarantees to increase your download speeds and add extra reliability to your existing internet connections.