The Sensible Way
It's all about your business - increase your productivity, reduce your risks, improve your competitive advantage and lower your real costs.
The Sensible Way is a fixed-fee process that delivers the most cost effective and efficient method of delivering and managing the technology for a business.
Our Managed Service Solution allows you to concentrate on your business and doing what you do best, knowing that your IT is in very capable, trusting hands.
By following the system, we guarantee results. In fact, we now know it's the ONLY method to guarantee results.
The Sensible Way is a complete quality system that takes the best people, processes and technology that makes sense and delivers the best value to our clients. It is the only system that because of our discipline and standards can guarantee delivery of predictable results.
This system has been developed over 30 continuous years of supporting Australian Small and Medium Sized businesses.
The Sensible Way is a proactive, preventative and highly disciplined approach to technology management. It is a far better approach than running around putting out fires and working out who is responsible for what.
The Sensible Way embraces Automation, Processes and the Best Practices we have developed to deliver real benefits such as a higher level of certainty, performance, functionality, stability and security.
The Sensible Way provides a level of standardisation, documentation and reporting.
Call Us to see examples of the standards, processes, user guides, automatic remediation and self-help options we put together for you.
The Sensible Way is delivered using our 4 Sensible Steps to IT Success.
The Sensible Steps To IT Success - Our Processes
At Sensible, we pride ourselves on working with our clients to provide IT network support that caters to their specific technology needs. Our processes are what make our clients’ systems work reliably. The Sensible Steps to IT Success build on each other.
Proactive Technology Management – centralised services. We have permanent staff looking after patch management and management of anti-spyware and spam, desktop and server optimisation, delivering self-help options, automatic remediation, cloud services, documentation, identifying issues and remote backup.
Network Administration - involving allocating you a dedicated Network Administrator who performs regular, onsite continuous technology reviews of your systems, implementing best practices and the right hardware and software that fits your organisation and providing a centralised review of your Network Operations.
Reactive Support Services - providing a local customer support team that offer remote helpdesk and on-site support, problem isolation and resolution, ‘How To’ questions, and customer portal.
Technology Consulting - a dedicated Virtual Chief Information Officer providing a regular technology overview of your business and assisting the business owners by guiding the business impact of future technology decisions.